This content comes from @WHAT IS WORTH BUYING APP, and the opinions represent only the author’s own | Author: liaozih
A long time ago, there was a story on the Internet that 9.5 headlights can buy an Audi Q5L. I never thought that one day I would actually test it myself!
The car was bought on September 30, 2019. It is an Audi Q5L 45 fashion model. I usually drive it less, and it has only driven 1.6k kilometers so far.
The story is rather dramatic. One day a year ago, we met at the same time. We met to go out to play in the countryside on the weekend. He liked aerial photography, and he was going to take off and land on the front of my car that day. During the preparation process, he joked that the workmanship of FAW Audi was not very good. , the seams are so wide. I thought it was just a joke, but the next sentence made me confused. He said, why did your lamp break?
Cracked? Audi's light cracked? I panicked! After all, I’ve always heard that lights from lighting manufacturers are expensive, and even insurance companies are afraid of Audi’s lights. As a result, before the aerial photography started, the two of us studied it carefully for a long time and found that there were no external impact marks on the lamp. Could it be a quality problem? Finally decided to return to the 4S store.
4S’s original words are that the lamps will theoretically not crack, and as the lamps are appearance parts, it is difficult to identify whether it is a quality problem. Then asked if it could be repaired, 4S gave a negative answer. The result is to replace it at your own expense or treat it as invisible. Indeed, whether the crack looks big or not depends on a specific angle to see it. The estimated price of replacing it with a 4S is about 4 W.
In the First World War, I have no experience, so I will withdraw my troops and go home to study! Then I consulted a friend who does car after-sales, and the answer I got was that the headlights can also be claimed, but I need to provide evidence. For example, whether there was a collision in front of the vehicle, whether there was any impact on the headlights, etc. The next day I went to 4S World War II, and I proved that the car was not in an accident and there were no signs of impact on the headlights. 4S said that this situation has no precedent and a report needs to be made.
A week later, the 4S service staff said they had received an email reply from the factory, saying they would not make a claim and would consider external factors. At this time, I was angry. After all, I couldn't do it with other professional people. I thought I would just try to dismantle cars or something like that. If I didn't do it, forget it. After I got home and complained to my brother, I didn't expect a turning point. My brother is a lawyer and he said he would go to 4S tomorrow and have a good battle!
After three battles, with the lawyer holding the battle, I feel more confident. As soon as I came up, I directly brought the service manager and the director of the used car division together. As a consumer, I gave evidence and the service manager tested it together. There were no signs of external impact on the vehicle's headlights. The headlights are made of plastic and there will be pits caused by stones. The whole process was photographed to collect evidence. . Then the director of the second-hand car division will inspect the entire process to see if there is any accident on the front of the vehicle, whether the bumper has been disassembled, and take photos to collect evidence. After everything was OK, my brother's eloquence showed: "There is no impact on the headlight, no accident on the vehicle, and no disassembly of the front bumper. We have completed the proof and think it is a quality problem. Please ask 4S to give proof on behalf of the manufacturer to find out the cause of the non-quality problem." ." Bang, the ball goes to the 4S store.
A week later, I got a call from 4S, saying that the manufacturer's email reply was to first replace the headlights for free. Whether or not to claim compensation is a matter between 4S and the manufacturer, and I don't have to worry about it. I have to say that Audi's accessories are very fast. The original headlights arrived in 2 days. 4S sent someone to pick up the car and replace it. They did a test drive on the way. After the replacement, they were sent back to the place because I happened to be on a business trip those two days. Never touched the whole process.
After the replacement, I finally saw the light factory's "Trust Me" message. A headlight really costs 40,000+. The price of headlights from the light factory really makes insurance companies tremble. Well, I hope you don’t have the same bad luck as me; of course, don’t be afraid. You have to have logical thinking to fight. I almost gave up and took on the 4 Ws myself. How many years of frugality is worth buying~
The author declares that this article has no interests related to it, and welcomes rational communication and harmonious discussion~
