The Chinese New Year is approaching, and many people now choose to rent a car to go home for the convenience of the New Year, and the orders in this car rental market are increasing sharply.
But friends who rent a car, have you ever paid attention to the details of the cost of renting a car? Do you know whether your vehicle is truly equipped with complete insurance coverage?
A consumer previously rented a car in China. When he picked up the car, he found a lot of scratches. He said the car was new but was left by a previous customer. He had to wait until the car had problems and could no longer be driven. Repairs were carried out intensively. In this case, the customer will also have to compensate, usually a few hundred dollars, plus one day's car rental fee as lost work expenses. If the customer disagrees, they can ask 4S to determine the service fee. If you purchase a non-deductible service, the maintenance fee does not need to be compensated, but the lost work fee will also be calculated, which is calculated based on one day of car rental.
Then the consumer took the keys and left after inspecting the car, without checking whether the damage marked on the vehicle inspection form was correct. When I finally returned the car, during the vehicle inspection, I found that the rear taillight lampshade was cracked, but not rotten. I was asked to pay 400 yuan in compensation, 98 yuan for a day rental, and 20 yuan for a handling fee, for a total of 518 yuan. What's frustrating is that this consumer is very careful when driving and has never had any accidents. However, he insists that it was him who crashed the car. He then says that the car is covered by insurance, regardless of deductibles. The clerk said that this lampshade was not covered by insurance that did not include deductibles, so he had to admit his defeat in the end.
Therefore, when encountering a car rental situation, you really must not be in a hurry. You must look at the situation clearly and understand whether there are any traps. Let me tell you what pitfalls there are usually!
Conceal the actual situation
Although any company that wants to provide rental cars should have a car in good condition, this is a basic professional ethics. However, in order to save operating costs, many car rental companies have reduced the repair and maintenance of their vehicles. If there is a problem, they will not spend money on maintenance. At the same time, they conceal the condition of the car when renting the car. This situation is increasing. Because of the risk of driving, even if there is no accident in the end, such a company will find you problems and deduct money when you return the car.
Therefore, when renting a car, you must check the condition of the car carefully, including not missing any detail. Once again, when picking up the car for inspection, you must carefully check that the damage records on the inspection form are correct and whether there are any missing items. If you have any questions, you must raise them and write them into the contract.
An excuse to change cars temporarily
Some people will make an appointment to book a car in advance due to some special circumstances, and these companies will usually agree in order to attract business. But what you need to know is that they are not just agreeing to you. They will agree to several people at the same time for financial benefits. First, Come first served. If you don't get the car you ordered, you can only accept the car they offer, which will cost a lot more.
In such a situation, consumers must ensure their own interests, and then it is best to sign a contract in advance and specify compensation.
Insufficient insurance
We all know that the role of insurance is reflected in unforeseen safety accidents. However, some car rental companies do not provide comprehensive insurance just to save money, which leads to many problems after an accident.
A more important situation is that the protection has shrunk. Many of the car damage insurances that you must purchase when renting a car do not exist. Many car rental companies promise a three-party insurance coverage of 200,000, and then most of them only purchase compulsory traffic insurance. and commercial insurance of 50,000 yuan, and some vehicles are rarely equipped with commercial third party insurance of more than 100,000 yuan. Some companies will go even further and adopt "forced buying and selling" in collecting mud and fertilizer under the basic quotation. Then there will be cases where both the insurance company's compensation and the customer's compensation are eaten, which is a situation where both sides take it all. Condition.
And this is the unrealistic insurance protection amount released by the merchant in promotional materials and official website information, and then avoids mentioning this matter in the formal contract. This is suspected of causing a major misunderstanding of the contract. At this time, the car rental A person can request to terminate the contract.
It is becoming more and more common when renting a car. In order to better ensure your rights and interests when renting a car, remember to read the car condition inspection, car rental contract, etc. carefully, otherwise you will be trapped by the car rental company. If you are cheated, this is a big loss. Let me continue to tell you what you should pay attention to when renting a car so as not to be hacked by the car rental company!
Bring your documents and check the condition of the vehicle. Documents such as ID cards and driver's licenses should be checked. Check the condition of the car, including the top and bottom of the car. If there are scratches or other problems on the vehicle, you can Take photos as evidence.
If there is a problem when using the car, notify the car rental company or the platform as soon as possible that the vehicle is faulty and cannot be used. The platform will assist the consumer in returning the car and refund the remaining fee. If you want to continue using the vehicle, the company will continue to find available vehicles for consumers, and then the cost will continue to be recalculated.
There are other small details to pay attention to: whether it is a large company, such as a national chain; whether there is a customer service phone number; whether the contract is stamped; whether the store staff is neatly dressed; and check the previous maintenance records of the vehicle to be rented.
Some people will also ask what to do if you rent a car in another place? What should we pay attention to?
When booking in advance, first understand the car models and conditions provided by the car rental company to determine whether these cars are what you need.
Fill the car with gas yourself. Generally, the price of a car rental does not include gas, so fill up the gas tank yourself before returning the car. Do not drive an incomplete car back to the rental company and pay for the remaining gas.
Check the documents to see if all the documents accompanying the vehicle are complete, and check the insurance that should be purchased for the vehicle.
The vehicle handover and acceptance begins with a test drive inspection, and then the vehicle's appearance is inspected to see if there are any scratches, whether the lights are complete, the vehicle cover is opened, and the condition of the coolant, battery, and engine oil are checked, etc.
We also often see some special car rental news on the Internet. Those prices are indeed very exciting, but don’t be impatient. When you see such an advertisement, you must first distinguish whether there is anything fishy in it, and what That is, no matter whether it is a large company or a small company, it cannot be taken lightly.
